Moodle Resources

9. Replying to Email Sent via Moodle

When anyone on Moodle contacts you via Moodle Message or if you are subscribed to the course forums, Moodle sends an email to you on behalf of the person writing the original message. However, you cannot reply to the person by simply clicking on "reply" in the email message.

Here's what's happening and why.

Software that sends email on behalf of someone else is often used for spam mail and email providers are getting stricter about whether or not they accept that email.

To help ensure delivery of Moodle Messages and forum posts, the GBHEM Moodle site sends email using a "From" address of "noreply@gbhem.org." This enables Moodle to use the domain name rather than the original sender's email address. This lowers the risk of getting blocked.

This process works well for ensuring you receive Moodle Messages and forum posts. The downside comes when you try to reply to the messages via email. When you click on "Reply" in the email, the email gets sent to the "noreply" address which is like a dead letter box. It doesn't get sent to the intended recipient.

Please be sure to log into Moodle and reply to the person directly via Moodle Message or in the forum.

Each message will include a link to the message or forum in the email. You can just click on that link, log in, and be in the right place to respond.